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Samsung

How to Fix Skype Freezing Problems on Your Samsung Galaxy S7

Apr 7, 2016 06:57 PM
Jun 17, 2016 08:41 PM
Skype app icon on a smartphone screen.

Samsung's Galaxy S7 is an incredible piece of technology, but the Skype app that's preinstalled on some models may have some nasty issues, such as video and audio that freezes. Luckily, the fix for these problems is a simple one, although somewhat buried in the phone's Settings app.

Start by going to Settings, then Battery. From there, tap More on the top-right corner, then select Optimize battery usage.

Battery settings menu showing options for optimizing battery usage and power saving mode.

Some variants of the Galaxy S7, like Sprint's, do not have this battery optimization option; they also don't have this Skype problem.

On the Optimize battery usage page, you'll see a list of apps that are not optimized for battery saving, and you'll notice Skype isn't there—and this is the culprit; these 'optimizations' are actually crippling to Skype's functionality, so we need to turn them off.

Use the Apps not optimized drop-down to select All apps.

Battery usage optimization settings screen with options for managing app functions and network data.
Battery usage analysis showing various apps and their impact on battery life.
Battery usage optimization settings screen with options for managing app functions and network data.
Battery usage analysis showing various apps and their impact on battery life.

Once in All apps, scroll down to Skype and set that sucker off to prevent Skype from freezing audio and video in the future.

"Battery usage statistics for mobile applications."
Screenshot of a mobile settings screen displaying battery usage statistics for various apps.
"Battery usage statistics for mobile applications."
Screenshot of a mobile settings screen displaying battery usage statistics for various apps.

Now reboot for good measure, and your Skype issues, or at least these issues, will be gone. You can verify that Skype is no longer optimized by returning to this setting's screen where the app is now listed under Apps not optimized.

Apps battery optimization settings showing Samsung Push Service and Skype status.

If you're having strange problems with any other apps, try disabling battery optimization first to see if that fixes any problems.

Cover image by Faisal Hussain/Gadget Hacks

The next big software update for iPhone is coming sometime in April and will include a Food section in Apple News+, an easy-to-miss new Ambient Music app, Priority Notifications thanks to Apple Intelligence, and updates to apps like Mail, Photos, Podcasts, and Safari. See what else is coming to your iPhone with the iOS 18.4 update.

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